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Privacy Policy

The confidentiality of your personal data is of utmost importance to us. We understand that your trust is our priority, which is why this Privacy Policy applies to our website https://www.rivland.nc (hereinafter referred to as the "Site") and to all interactions between RIVLAND, its clients, and partners. We are committed to protecting and respecting the privacy of our website users and take the necessary measures to ensure this. RIVLAND ensures the protection of personal data in compliance with the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a Privacy Policy?

This document explains what personal information we collect about you when you browse our Site. We commit to safeguarding the privacy of the personal information we collect, as outlined below. This Privacy Policy details the personal information collected, the purposes for its use, the methods of collection, and the security measures taken to protect it. “Personal information” or “personal data” refers to any information that identifies a user, such as names, addresses, email addresses, phone numbers, IP addresses, and login credentials.

 

Data Collection

Through the website https://www.rivland.nc, RIVLAND may collect personal data from users contacting us via the “Contact” section, booking stays online, or subscribing to newsletters. This collection is subject to the provisions of the French Data Protection Act and GDPR.

The personal data collected includes:

  • Name, surname, title, company, postal and email addresses, phone numbers.

  • Browsing information, such as IP addresses and location data.

  • Data provided voluntarily, such as CVs or payment details.

 

Data Usage

The data collected is used for purposes including:

  • Facilitating website navigation and user experience.

  • Managing and tracking services and orders.

  • Improving client support.

  • Sending targeted marketing campaigns and offers.

 

Data Sharing

RIVLAND does not sell, exchange, or transfer your personal data without consent, except where necessary for client relations or service optimisation. If third-party sharing is required, RIVLAND ensures compliance with GDPR.

 

User Rights

As per the GDPR, users have the right to:

  • Access, correct, or delete their personal data.

  • Withdraw consent for data processing.

  • Object to data processing and request data portability.

Requests should be addressed to Malcom Guerreschi at resort@rivland.nc or by mail to RIVLAND, Rue Frédéric Martin BP 108, 98890 Païta, New Caledonia.

 

1 - COLLECTION OF PERSONAL DATA

RIVLAND may collect and process personal data as outlined below when you complete a contact form or other forms on our website https://www.rivland.nc:

  • Name

  • First name

  • Title

  • Company name

  • Postal address

  • Email address

  • Phone number (landline/mobile)

  • Curriculum Vitae

  • Cover letter

  • Bank details

  • Information about your use of the website, such as your IP address, browser type, software, hardware, geographical location data, and the web page you were visiting when you accessed the website.

Additionally, RIVLAND automatically collects anonymous information about how you use our website https://www.rivland.nc and its services. For instance, RIVLAND may automatically log which parts of the website you visit, which browser you use, the website you visited before accessing ours, and your IP address. While this data does not identify you personally, it helps RIVLAND create usage statistics and deliver more targeted communications.

The personal data we collect is gathered through the methods described below in section "2 - Methods of Collecting Personal Data."

 

2 - METHODS OF COLLECTING PERSONAL DATA

Your personal data is collected through the following means:

  • Collaboration with RIVLAND

  • Visiting the website https://www.rivland.nc

  • Creating a customer account

  • Contact form(s)

  • Quote request form

  • Your use of RIVLAND services

  • Verification of your identity

  • Subscription to communications and newsletters (via the website)

  • Correspondence exchanged with or received from RIVLAND

  • Business card exchanges

  • Interactions with the company’s personnel

  • Opinion surveys

  • Cookies (see "Cookie Policy" for more information)

  • Contests

The personal data collected by RIVLAND is therefore explicitly and voluntarily provided by you.

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3 - USE OF PERSONAL DATA

https://www.rivland.nc may process some of the collected data for the following purposes:

  • Enabling navigation on the website, managing, and tracking the services and orders requested by the user.

  • Optimizing the user experience, quality, management, navigation, and content of RIVLAND's website.

  • Creating and confirming a customer account.

  • Customer/prospect relationship management related to bookings.

  • Providing RIVLAND’s goods and services.

  • Enhancing customer service and meeting your support needs.

  • Contacting you via email and/or phone.

  • Conducting satisfaction surveys, studies, and optional polls on https://www.rivland.nc.

  • Sending targeted marketing campaigns, advertisements, updates, and promotional offers from RIVLAND, based on your preferences and communication consent.

  • Delivering personalized advertising content.

  • Sending quotes, receipts, and invoices.

  • Collecting statistical data.

  • Developing tailored offers.

  • Managing contests.

  • Fulfilling a contract agreed upon with RIVLAND.

  • Preventing and combating cyber fraud (e.g., spamming, hacking).

 

4 - CONFIDENTIALITY OF PERSONAL DATA

RIVLAND is the sole owner of the information collected on the website https://www.rivland.nc.
Your personal data will not be sold, exchanged, transferred, or shared with third parties for any reason without your consent, except as required to fulfill a request and/or transaction related to customer relationship management, the provision of RIVLAND’s services, and their optimisation.

 

5 - DATA CONTROLLER FOR PERSONAL DATA COLLECTION

For personal data collected during the creation of a user account and while navigating the website, the data controller is Malcom Guerreschi.

As the data controller, https://www.rivland.nc commits to adhering to current legal regulations. This includes establishing the purposes of data processing, providing prospects and clients with complete information about how their personal data is processed upon obtaining their consent, and maintaining a register of data processing that accurately reflects reality.

Whenever https://www.rivland.nc processes personal data, RIVLAND takes all reasonable measures to ensure the accuracy and relevance of the data concerning the purposes for which it is processed.

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6 - DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

https://www.rivland.nc prohibits processing, hosting, or transferring client information to a country outside the European Union or one deemed "non-adequate" by the European Commission without prior notification to the client. However, https://www.rivland.nc retains the right to choose its technical and commercial subcontractors, provided they offer sufficient guarantees to meet the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).

https://www.rivland.nc does not sell your personal data, which is only used as necessary or for statistical and analytical purposes. We commit not to sell, exchange, or transfer your personally identifiable information to third parties. If it becomes necessary to disclose your personal data to third parties, the concerned party will be required to use your data in accordance with this Privacy Policy.

We may share information when it is necessary to:

  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety, violations of our terms of use, or when required by law.

Notwithstanding the above, RIVLAND may disclose your personal data:

  • To competent authorities when required by law, during judicial proceedings, or to protect and defend our rights.

  • If RIVLAND or most of its assets are acquired by a third party, in which case your personal data collected by RIVLAND will be one of the transferred assets.

https://www.rivland.nc is committed to taking all necessary precautions to safeguard the security of your information and ensure it is not accessed by unauthorised persons. However, if an incident compromising the integrity or confidentiality of client information occurs, RIVLAND will inform the client promptly and provide details of corrective measures taken.

Additionally, https://www.rivland.nc does not collect any "sensitive data."

Personal data may be processed by RIVLAND's subsidiaries or subcontractors (service providers) solely for the purposes outlined in this Privacy Policy, such as:

  • The service provider responsible for booking and payment systems to manage and validate your requests.

  • The provider for website creation and maintenance, Juicy and Co Creative, a digital agency.

Within their respective responsibilities and for the stated purposes, the primary individuals who may access user data on https://www.rivland.nc are customer service agents.

In all other cases, RIVLAND will refrain from selling, renting, or sharing your personal data with third parties unless it has obtained your explicit consent and has entered into a data processing agreement with the third party, which includes necessary confidentiality and compliance guarantees to protect your privacy.

If you do not wish for your personal data to be shared with third parties, you may object at the time of collection or at any later stage, as detailed in the section "8 - Rights Related to Privacy Protection".

 

7 - STORAGE OF PERSONAL DATA

Unless a longer retention period is required or justified by law (e.g., 10 years for accounting documents) or another legal obligation, RIVLAND will retain your personal data for:

  • 36 months for occasional visitors.

  • 36 months from the check-out date for RIVLAND clients.

This retention is to achieve and fulfill the objectives described under the section "3 - Use of Personal Data" in this Privacy Policy.

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8 - RIGHTS RELATING TO THE PROTECTION OF YOUR PRIVACY

In accordance with the provisions of the French “Informatique et Libertés” law of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: no. 2016-679), users of https://www.rivland.nc can exercise the following privacy rights:

  • Right of access (Article 15 GDPR): The right to access personal data.

  • Right to rectification (Article 16 GDPR): The right to correct, update, or complete personal data.

  • Right to erasure (Article 17 GDPR): The right to delete personal data that is inaccurate, incomplete, outdated, or no longer necessary, or where collection, use, or storage is prohibited.

  • Right to withdraw consent (Article 13-2c GDPR): The right to revoke consent at any time.

  • Right to restrict processing (Article 18 GDPR): The right to limit the processing of personal data under certain conditions.

  • Right to object to processing (Article 21 GDPR): The right to oppose the use of personal data for specific purposes.

  • Right to data portability (Article 20 GDPR): The right to receive and transfer personal data provided, particularly when processing is based on consent or a contract and carried out by automated means.

  • Right to define instructions for after-death data handling: The right to decide the fate of your personal data after your death and designate a third party to whom https://www.rivland.nc may communicate your data.

If https://www.rivland.nc becomes aware of a user's death and no specific instructions have been given, RIVLAND commits to destroying the data unless its retention is legally required for evidentiary purposes or to meet legal obligations.

To exercise these rights, users can submit a request specifying the rights they wish to exercise regarding their personal data. Requests can be made free of charge by contacting Malcom GUERRESCHI, in his capacity as managing partner:

  • By email: resort@rivland.nc

  • By mail: RIVLAND, Rue Frédéric Martin BP 108, 98890 Païta, New Caledonia
    Include "Rights Related to Privacy Protection" in the subject line of your email or letter.

The user must provide details of the personal data they wish to update, correct, or delete and must include proof of identity (e.g., a copy of an ID card or passport). Requests for data deletion will be subject to RIVLAND’s legal obligations, including document retention and archiving.

Users may also update, modify, or verify their personal data directly through their account. If you no longer wish to receive newsletters, updates, or advertisements, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any RIVLAND email.

 

9 - PROTECTION OF PERSONAL DATA

RIVLAND is committed to taking reasonable physical, technological, and organisational precautions to prevent unauthorised access, loss, misuse, or alteration of your personal data. Sensitive data transmitted online is protected with advanced encryption technologies. Offline, only employees who need access for specific tasks (e.g., billing or customer service) can access identifiable personal data.

The data collected via https://www.rivland.nc is hosted by an external provider, WIX.

Despite these efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

If a security breach occurs, RIVLAND will notify affected users promptly so they can take appropriate measures. Incident notification procedures comply with national and European legal obligations. RIVLAND also commits to keeping customers fully informed of any security concerns affecting their accounts and providing the necessary information to help them meet their regulatory reporting obligations.

No personal information collected through https://www.rivland.nc will be published, exchanged, transferred, or sold to third parties without the user's knowledge or consent.

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10 - UPDATE OF THE "PRIVACY POLICY" STATEMENT

RIVLAND has the right to update this "Privacy Policy" statement by publishing a new version on the website https://www.domainedeverchant.com. It is recommended to regularly check the website and the relevant page where the "Privacy Policy" is displayed to ensure you are aware of any updates.

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11 - HYPERLINKS TO OTHER WEBSITES

The website https://www.rivland.nc may contain hyperlinks leading to other websites. RIVLAND is not responsible for the "Privacy Policy" or privacy practices of any third party websites.

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12 - CONSENT

By using our website https://www.rivland.nc, you are required to accept this "Privacy Policy" as well as the "Terms and Conditions of Use" by checking the boxes provided during the collection of your information in order to access RIVLAND's services.

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13 - COMPLAINTS

If you have any complaints about how RIVLAND collects, uses, or processes your personal data, please contact us first so that we can resolve your issue. If that is not sufficient, users of https://www.rivland.nc can file a complaint with the relevant supervisory authorities, including the French National Commission on Informatics and Liberties (CNIL) by following this link: https://www.cnil.fr/fr/plaintes.

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14 - CONTACT RIVLAND

If you have any questions about the "Privacy Policy" or how RIVLAND collects, uses, or processes your personal data, please contact us by email at resort@rivland.nc, or by mail at:
RIVLAND, Rue Frédéric Martin BP 108, 98890 Païta, New Caledonia.

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Posted on 12/01/2024.

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